Order processing

Orders enter warehouse processing once payment succeeds. In-stock items are usually packed and dispatched within 1–3 business days. Promotional periods, public holidays and made-to-order items take longer, and the order status is updated accordingly.

Delivery and tracking

After dispatch, the order detail page shows the tracking number and carrier information so you can follow the shipment. Please provide an accurate recipient name, phone number and full address at checkout, as incomplete addresses can delay delivery.

Shipping cost

Shipping is calculated from the delivery address and parcel weight and is shown on the checkout page, so the final amount is visible before you place the order.

On delivery

• Check the outer packaging on receipt; if it is visibly damaged you may refuse the parcel and contact us.
• For electronic accessories we recommend testing the item soon after delivery so any issue can be raised within the after-sales window.

Need help

If tracking stops updating or a parcel looks lost, contact us through the customer service entry and we will help trace it.